Beautiful Mission San Juan Capistrano is seeking an energetic, professional and customer services oriented individual to serve in this full time position. The Guest Services and Operations Manager is responsible for setting the stage for a quality guest experience and will oversee front gate sales and staff, management of tours, providing information to the public and presenting the Mission in lines with its vision, values and goals.
Responsibilities
include, but are not limited to as follows:
Develop and manage Guest Services Representative and Ambassador staff members in line with established procedures with objectives to:
•Follow safe and sound cash management
•Interact with guests with a high level of customer service
•Provide accurate information to guests regarding the Mission, events, exhibits, and related activities
• Create and maintain a safe and healthy environment following CalOSHA and OSHA requirements and emergency policies and procedures
• Manage and supervise the day to day operations including processes relating to generating Mission admissions and tours, memberships, and other related sales
•Manage daily traffic flow making recommendations to enhance efficiencies and improving the guest experience
•Observe the site on an ongoing basis addressing areas of concerns, assisting guests with questions or needs, inspecting exhibits, and communicating assistance from other departments, as needed
•Schedule, supervise and train Guest Services Representatives and Ambassadors
•Create positive relationships with Docents and Mission Volunteers watching for ways to improve and strengthen their service and support of the Mission
•Coordinate and manage site signage working with other managers and departments, as necessary
•Instill excellence in the customer service provided to public
•Stay informed of Mission events, exhibits, education programs, and other activities, keeping staff informed as well
•Responsible for operations of POS system including daily transactions, establishing procedures, addressing errors, and running required reports.
•Manage membership sales programs and incentives among Guest Services staff
For full job description and how to apply click here
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