Cultural Center Store/La Tienda Manager, LA Plaza de Cultura y Artes

Location: LA Plaza de Cultura y Artes offices, 501 North Main Street, Los Angeles, CA
Salary: commensurate with skills
Status: Full time with benefits
Opening date: August 1, 2010
Closing Date: open until filled
Reports to: Director of Programs

DESCRIPTION:
Manage retail sales operations of LA Plaza’s Cultural Center Store/La Tienda: engage customers, achieve revenue targets, provide welcoming professional environment, work collaboratively with all LA Plaza departments to achieve organizational goals. Duties include: (1) Manage all sales responsibilities, operations and merchandising of the LA Plaza’s Cultural Center Store /La Tienda. (2) Recruit and schedule staff and volunteers for museum shop to meet anticipated visitor needs. Provide regular training to retail staff and volunteers to guarantee in-depth knowledge of excellent customer service techniques, information on all products, procedures and processes to achieve established goals. (3) Ensure current accounting procedures and security measures are followed in cash handling, bookkeeping, inventory and banking. Resolve questions or problems immediately. (4) Manage POS system including data entry, reporting, trouble shooting and any related needs. Train staff and volunteers on POS system and ensure accuracy and consistency at all times. (5) Responsible for all daily, monthly, annual tracking and other reporting for the Cultural Center Store. (6) Manage all off site merchandise sales events. (7) Ensure appropriate quantities of product availability for programs and events. (8) Maximize sales using organization and display of products for optimal promotion. Work proactively with Program Department to obtain approved signage and display materials to promote sales. Maintain cleanliness of store and work areas at all times. (9) Develop annual budgets and sales goals, monitor expenses and revenues; report and adjust as appropriate. (10) Ensure that personal and property safety/security procedures are known and followed by staff and volunteers. (11) Manage accurate inventory processing procedures. (12) Provide insights into customer feedback, requests and product issues. (13) Perform special projects and other duties as assigned.

REQUIREMENTS:
Bachelor’s degree. Five years experience in retail management and merchandising. Supervisory experience. Must be computer literate: Microsoft software, database programs, POS systems. Proven problem-solving abilities, team leadership, excellent customer service and communication skills. Must be able to move loads up to 40 pounds.
HOW TO APPLY:
To apply for this position please email cover letter and resume to: avaldericeda@lapca.org indicating “Cultural Center Store Manager” on subject line.

Or send your application to: LA Plaza de Cultura y Artes, 501 North Main Street, Los Angeles, CA 90012, Attn: Director of Programs & Chief Curator. FAX: 213.542.6272.

For more information about LA Plaza de Cultura y Artes, please visit our website at www.lapca.org